What ports are open by default on my dedicated server / VPS ?
All. However, you can restrict the ports on your server by configuring your firewall or your iptables rules. Our outsourcing services can help you perform these operations in the contact via your support ticket system.
Can I change the ip of my dedicated server / VPS ?
No, each server is delivered with a fixed ipv4. However, you can rent additional IP fail-over for 1.49€ excl VAT / month and unlimited ip per server.
I have a problem with my dedicated server/VPS, what should I do?
First, we invite you to identify the source of the problem by performing the first test and contact support by ticket or phone for emergencies. If the problem is hardware or network, we guarantee the restoration under 4 hours worked.
My dedicated server / VPS requires a reboot or a reinstallation, should I do contact you?
No, you have the option to reboot or reinstall your VPS or dedicated server directly from your customer interface.
My control panel tells me the access to the functions are disabled, what happens does it ?
When a message appears in place of your management features of your dedicated server / VPS, it means that your server meets may be a technical problem or that it has expired. You can then read the indicated message and contact technical support by ticket or by phone to know the exact origin.
Can I change the reverse of my dedicated server / VPS ?
Yes, you can change the reverse of your dedicated server / VPS directly from your account, on your management page of dedicated server/ VPS.
Is the unlimited traffic ?
Yes, we don't bridle dedicated servers / VPS. However, for quality of service reasons, we may need to temporarily limit the bandwidth to ensure better use of all our services to all our customers. Are primarily concerned with the use of seedbox servers.
What operating systems are available?
You can check all operating systems directly simulating a subscription on our website www.firstheberg.com/dedicated-server or www.firstheberg.com/vps. We propose to install all of the installed OS such as Windows Server 2008/2012 and Linux Centos, Debian.
I just got the access to my Dedicated Server/VPS by email but I can't login?
Depending on the operating system, you need to log in using specific tools. On Windows, use Remote Desktop. On a Linux installation, you connect using Putty software, free and accessible online. Attention when you log in to your dedicated server, be sure to copy / paste the same data information. Ensure that a space will not be inserted into your copy / paste. Also, don't confuse L with i in capital or O with 0 if you copy / paste in your access.
I want to change my VPS offer, is it possible?
From your account, you have the opportunity to upgrade your VPS, that is take the next offer. The VPS may however not be downgrade. You can upgrade a VPS that without their product category, that is a LP can't be upgraded by GP or more.
How to point my domain name to my Dedicated Server / VPS ?
The pointing your domain name to your hosting service dedicated server / VPS possible. Simply go to your account in the management of DNS zones and replace the IP of FIELD A with the IP of your dedicated server / VPS. Similarly, you can use your dedicated server / VPS to send emails, then you only need to point the FIELD MX to the IP of your server .
