NOTRE INFRASTRUCTURE

Des installations sécurisées, un réseau performant et une équipe d'experts au service de vos projets.

  1. FirstHeberg
  2. Our infrastructure

Secure infrastructure

FirstHeberg has its own datacenter located in Marly (59) in the North of France, and also uses the CIV France datacenters in Lille and Valenciennes to host all of its infrastructures.

Safety fire is a priority for our services. To this end, we systematically install double fire detection using smoke and temperature detectors. An inert GAS projection system of the ARGON type is also in place and is able to extinguish any fire in the datacenter.

Finally, all our installations are placed under video surveillance and permanent guarding to guarantee the security of your data at all times.

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Our datacenter is equipped with a double electrical supply fully supervised (UPS, TGBT), as well as an autonomous energy production system with the provision of a Diesel generator set, allowing total autonomy in the event of isolation of the electrical network.

Our entire network is also redundant with double long-distance optical fiber ducts, redundant routers, and the necessary capacities to overcome any breakdown.

Premium performance

Our servers have the most proven technologies in terms of performance and energy density. Indeed, our philosophy is not to offer you the latest in server technology, but to offer machines and configurations that have proven themselves and benefit from a respectable and responsible performance / energy consumption ratio.

Our latest generation servers are based on the DELL BLADE M620 range, offering one of the latest blade hosting platform evolutions from the manufacturer before moving to the current M640 generation.

These servers are of unparalleled performance and adapted to the current constraints of virtualization, massive data processing, or particularly intense network traffic.

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Reactive support

To meet all your technical or commercial requests, we provide you with a support service, composed of experts in website design and computer server operation.

JÉRÉMY

PDG

LUDOVIC

To Responsable informatique,
réseaux et datacenter

RÉMY

Administrator
system and junior networks

BRANDON

Technical support
(level 1)

This team is available on many channels, including via the support ticket interface accessible via your customer area. We also provide telephone support, as well as via social networks Twitter, Facebook, and Discord.

In addition, our Discord server has a large community of members who are customers of our services, with whom you can exchange on the choice of your products or to find help in the software use of your server.

An on-call support service is in place for the management of infrastructures 24h/24 7D/7, and in particular the monitoring of environmental variables such as air conditioning, energy, network and fire or intrusion security.

Our on-call service is also able to respond to any request for intervention in 24h/7D in the case of a subscription to a corresponding GTR* 4H.

*Recovery Time Guarantee

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We can also perform acts of infogérance at any time to configure your software and adapt your server as closely as possible to your needs. These requests must be made by ticket support or telephone. A standardized act pricing grid can be communicated to you.

Network quality

The Techcréa Solutions network (AS197922) is interconnected through IP transit and peering collection gates located in Paris (Téléhouse 2) and Lille (CIV Sainghin en Mélantois). Our TRANSIT IP network is currently (2020) composed of 2 main carriers: IELO (AS29075) and Cogent (AS174).

We are also present on several public peering platforms, such as FranceIX or Lillix. Our peering policy is open and at your disposal to make a private interconnection.

We have also implemented an overdimensioning plan of our network to avoid any saturation point. To this end, our network is constantly maintained at a maximum usage level of 25% on average over a day. In the event that this traffic level is exceeded on a link, it is immediately upgraded to add capacity.

We also hold an ARCEP license and a voting right with RIPE, and of course provide all available resources for your connectivity such as IPv4 blocks from /24 to /30 (as an additional paid option), and an IPv6 block /64 per service (free).
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Remote management

In the context of our services, and depending on the generation of your server, we provide you with a number of tools to manage your machine remotely such as the hardware Reboot (equivalent to a motherboard reset), or the automatic reinstallation of your operating system (Windows or Linux), performed by our robots.

Many versions of operating systems are available for installation, so you can enjoy the most suitable distribution for your needs.

We also provide you with a routing interface for your additional IP or your IP blocks, as well as the customization of your IPv4 reverses.
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Finally, on our latest generation of M620 servers, we provide you with a total remote control device (hardware and software) developed by DELL. The Idrac7 system allows you to have control of the screen, keyboard, and mouse of your server remotely, as well as the power supply. You can then customize the configuration of your RAID, or your BIOS by having access to the complete boot sequence remotely.

Internet speed 400 Mb/s

We undertake to provide you with a guaranteed minimum symmetrical flow of 400 Mb/s. This flow is delivered on a 1 Gb/s port allowing you to occasionally use your connection up to this maximum.

Attention, we calculate your usage according to the 95th percentile method. Beyond 400 Mb/s, we may throttle your connection or charge you for the additional bandwidth consumed based on this average.
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Unlimited traffic

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Internet traffic from your server, or in LAN is unlimited, 24h/24 and 7d/7. There is no data counter on our offers, so you can consume as much data as you want as long as you stay within the contractual framework of the internet flow provided for your server.

LAN consumption is unlimited and not counted as internet flow (for example, for inter-server transfers Firstheberg).

Connection 1 GB/s

The Network connection of your server is made through a Top Of Rack switch with a 10G or 40G uplink and allowing to deliver the maximum flow to all servers served by this switch.

The connection is synchronized by default at 1 Gb/s, and this flow can be used in the LAN 100% of the time, between Firstheberg servers (or in the internal of our AS A97922).

Subscribing to a 10Gb/s connection option on your computer server is also possible. (available soon)
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SLA 99.90%

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The SLA corresponds to the availability guarantee of your server. It is calculated using ping tools located both inside and outside our AS197922 network.
These probes continuously measure the reachability of our network and all servers operating within our datacenter.

When a breakdown occurs, these probes will count the downtime in number of minutes.

A 99.90% SLA indicates that we undertake to make every effort to guarantee the availability of your server for 99.90% of the duration of a calendar month. This allows Firstheberg 32 minutes of maximum downtime per month.

In the event that the SLA is not respected, and that you can provide evidence consistent with our monitoring probes, the general conditions provide for the application of a contractual compensation to compensate you.

IPv6 Ready

As an internet access provider and IT infrastructure host, Firstheberg defends the policies of open source software, as well as the deployment of innovative technologies to overcome a number of internet defects such as the IPv6 protocol.

Thus, for each product subscribed to at Firstheberg, you are assigned an IPv6 mask /64, allowing you to have several billion unit IPs for your private use.

IPv6 reverse features are available in your customer area and can be modified at any time.
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Our teams accompany you

Nearby

Being close to you: this is the duty of all our teams, who can be reached quickly through all digital channels (social networks, grey numbers, online chat, forum). We also want to keep a human link, by giving you the opportunity to meet us in our offices.
Listen to

Listen to

Do you have a project? Do you have a particular need or desire? We are here to listen to you. Meeting your expectations is our will, your customer satisfaction, our priority.
Reactivity

Reactivity

Concerned about the problems you may encounter, we strive to shorten the processing time of each of your requests. We put at your disposal all the human and technical means necessary to react in the fastest and most efficient way.
Experiment

Experiment

Whether it is through our 10 years of existence, the road we have travelled or the experience of our teams, you benefit from an optimal know-how to reach our common goal: to bring you the best possible experience.
Professionalism

Professionalism

We provide you with experts with varied and complementary skills, with a real professional conscience, essential to the success of your projects. What we offer: solutions for all types of computer specialists, designed by computer enthusiasts.
Coaching

Coaching

Faced with the diversity of projects, we accompany companies and individuals from the evaluation of needs to the delivery of products or services. If a constraint seems unavoidable, we are at your side to work in synergy and reach your goal.
Flexibility

Flexibility

Whatever the nature of your contract, we are able to modulate our offers and find the flexible solution that meets your needs, by developing and implementing the appropriate tools. In addition to all the services offered, we are at your disposal to meet your requirements, analyze and design a tailor-made offer.
Dynamism

Dynamism

We are constantly seeking to remain at the forefront of technology, to optimize our methods and processes and to expand our areas of expertise. To do so, our passionate and dynamic team closely follows the evolution of digital technology and maintains its research and development culture.
Cordiality

Cordiality

No matter how we exchange, we make you our priority. Always expect a warm, friendly and sympathetic welcome from us. These are human values that are renowned and recognized in the Hauts-de-France region, values that we want to share with you. We want you to know that the benevolence of the "people of the North" is very important to us.
Firstheberg est la marque commerciale de la société Techcréa Solutions, société créée en 2010, au capital social de 235 049 €. Firstheberg est le spécialiste de l’hébergement web, VPS Linux et Windows et serveur dédié pas cher et pour tous. N’hésitez pas à consulter nos offres d’hébergement mutualisé et noms de domaines offerts, VPS SSD Linux OpenVz, VPS SSD Linux et VPS SSD Windows Qemu, et Serveurs dédiés HDD et SSD.