Where can I find my login to my hosting space?
All password will be sent directly to your mailbox associated with your account Firstheberg. If you have not received it, check your SPAM box if this email is not there. If after checking you have not received anything, contact support by ticket from your account.
How to access my FTP ?
You have the option to connect to your FTP thanks to a typical client Filezilla Client. You must indicate in the required fields the host type mutu.firstheberg.net , login and password provided in your email delivery. The port operates without filling. If you don't use Filezilla, enter the default port 21.
How to create a database on my shared hosting ?
You can create your databases directly from your account in the management of your shared hosting.
How to point my domain name to my shared hosting ?
Your shared hosting comes with its domain name directly accessible on your offer. If your domain name was purchased at another time, it does not point on your hosting. Here is the step to follow: First, visit your Firstheberg manager or the manager of your current provider and change the ip of FIELD A of ZONE DNS by 185,13,37,5. Once this is done, go to the page of your shared hosting, your customer space Firstheberg and click on Add a domain. You will then have the option of adding your domain name like Mydomain.fr his way /www/ and your domain alias "www.mydomain.fr". Remember, if your site is located outside the folder /www/, you must indicate the exact path that must traverse your domain name to access the website. For example, if your site is hosted in a subfolder of the folder /www/, then you should indicate in path /www/mysubfolder.
My site doesn't work, what to do?
Your website may not work for various reasons. First, make sure that your product has not expired. If this is not the case, take note of the problem and specify the exact technical support. For example, a 404 error on your page means that your domain name is not the page on which he tries to take you.
How to create an email address ?
The creation and management of email addresses directly from your account in the management of your domain name client on the Mail tab. You can create as many email addresses as desired, within the limits of your commercial offer.
I need a specific PHP version, can I change the PHP version on my hosting ?
Yes, with the offer First, you can configure your PHP version by changing your PHP.ini. For more information about this, please visit http://wiki.firstheberg.net/index.php/Utiliser_un_php.ini_personnalis%C3%A9
Can I give a secure FTP access to other people on my shared hosting offer?
Yes, you simply go to your account in the management of your hosting offer First. In the part related to FTP users, you can create access to someone by creating him a username, a password and the folder from which the user can make changes to your FTP. Attention, give access to / or /www/ automatically gives all access to your user.
I don't reach my database from a remote service, is this normal?
Yes, your databases included in the First offer are only available from your shared hosting space. If you use a VPS or Dedicated Server service, don't hesitate to contact us on your account by creating a support ticket and asking permission.
I ordered a domain name with my shared hosting but my hosting link is mylogin.mutu.firstheberg.net, why?
Time of delivery, we provide you a generic link, that allow you to put online temporarily your web site or for access to the administration of your CMS.
I want to transfer my domain name to Firstheberg, what should I do?
The migration of a domain name is possible thanks to the the migration authorization code for your domain name. Once notified, we will publish an order of 12€ excl VAT under 1 year renewal of your domain name and 1.01€ excl VAT processing fee. The migration your domain name usually takes 5 to 15 days depending on the response time of your current provider.
I want to migrate my domain name to another host, what should I do?
Just contact our support ticket by asking them your AUTH code.
I want to install an SSL certificate on my site, is it possible in Firstheberg ?
Yes, you can subscribe to a Wildcard SSL certificate, that is for your domain and all your sub-domains in the year to 99€ excl VAT. A version 1 domain is also 30€ excl VAT/year. For more information on how to subscribe, you can open a ticket on your account.
What important information should I know about my domain name ?
The domain name is the address where you or your users will get to visit your site. There are some important things to know about this. First, the A field of the DNS zone for your domain is the IP on which to point your domain name. MX zone corresponds to your emails. By default, they are hosted on our email platform. To create a subdomain, just create a CNAME record that will point to either the IP of your accommodation directly to your domain name. When registering your domain name, be sure to differentiate domain name and alias, they are two different links! Firstheberg.com is the domain name and www.firstheberg.com is his alias, as is wiki.firstheberg.net is alias of fistheberg.net.
I want to create a database, but an error message appears on the phpMyAdmin, is this normal ?
Yes, the database must always be created directly from your customer area Firstheberg .
